FAQ's

Welcome to the Fine Attire FAQ section. Here you can find answers to common questions about our products, orders, payments, shipping, delivery, returns, exchanges, refunds, cancellations, and customer support.

If you cannot find the answer to your question below, please contact our customer support team.

General Questions

1. What is Fine Attire?

Fine Attire is an online fashion and apparel store offering a selection of fashion products through our website.

You can browse our latest collections and place orders directly through:

fineattire.shop

2. Where is Fine Attire located?

Our business and distribution centre is located at:

Fine Attire Apparel & Distribution Centre
Unit No. 12, Industrial Estate,
Parimpora Industrial Area, Near Fruit Mandi,
Srinagar, Jammu & Kashmir – 190017, India

3. How can I contact Fine Attire?

You can contact our customer support team through:

Phone: +91 1800-168-8080
Email: helpdesk@fineattire.shop

For order-related enquiries, please keep your order number available.

Products & Sizes

4. How can I find the right size?

Please refer to the Size Guide provided on our website before placing your order.

We recommend checking the measurements and comparing them with a garment you already own for a better fit.

5. Are product colors exactly the same as shown in the pictures?

We make reasonable efforts to display product colors accurately.

However, the actual color may appear slightly different depending on:

Your device screen
Display settings
Lighting conditions
Photography conditions

Minor color variations may therefore occur.

6. Where can I find product details?

Product-specific information is generally provided on the relevant product page.

This may include:

Product description
Available sizes
Available colors
Material or fabric information, where available
Product features
Care instructions, where applicable

We recommend reviewing the complete product information before placing your order.

7. What if my preferred size or product is out of stock?

Product availability changes based on inventory.

If a size or product is currently unavailable, you may check the website again later for availability. Restocking is not guaranteed for every product or size.

Orders

8. How do I place an order?

To place an order:

Browse the Fine Attire website.
Select the product you want to purchase.
Choose the available size, color, or variant.
Add the product to your cart.
Proceed to checkout.
Enter your shipping and contact information.
Select an available payment method.
Review your order.
Complete the purchase.

You should receive an order confirmation after the order is successfully placed.

9. How do I know if my order was successfully placed?

After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.

If you do not receive confirmation or are unsure whether your order was placed successfully, contact our support team with the relevant details.

10. Can I change my order after placing it?

If you need to change an order, contact us as soon as possible.

We may be able to assist if the order has not yet been processed or packed.

Once an order has entered processing, packing, or dispatch, changes may no longer be possible.

11. Can I change my delivery address after placing an order?

We may be able to update the address if the order has not yet been processed or dispatched.

Once the order has been handed over to the delivery partner, an address change may not be possible.

12. Can I cancel my order?

Cancellation may be possible if the order has not yet been processed, packed, or dispatched.

For complete conditions, please refer to our Refund, Return, Exchange & Cancellation Policy.

Payment

13. What payment methods are available?

Available payment methods may vary depending on your location, order, and checkout availability.

The payment options available to you will be displayed during checkout.

14. Is Cash on Delivery available?

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability can depend on:

PIN code
Order value
Product eligibility
Courier availability
Other applicable verification or operational conditions

15. Why is COD not available for my order?

COD may not be available for every order or location.

Possible reasons include:

PIN code not being serviceable for COD
Product eligibility restrictions
Order value restrictions
Courier limitations
Internal verification requirements
Other operational reasons

If COD is unavailable, you may use another payment method offered during checkout.

16. What happens if my online payment fails?

If your payment fails but your bank account has been debited, please allow the payment provider or bank to complete its processing.

If the amount is not automatically reversed within the applicable banking/payment timeline, contact us with your order or transaction details so we can assist.

Do not share your OTP, PIN, password, or complete card security information with anyone claiming to provide support.

Shipping & Delivery

17. Where does Fine Attire deliver?

Fine Attire may deliver to serviceable locations across India.

Actual availability depends on the serviceability of your PIN code and the logistics partners available for your location.

18. How long does delivery take?

Orders are generally processed within 1–3 business days.

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination.

Therefore, the overall estimated timeline may generally be around:

4–10 business days

These are estimates and may vary depending on the destination, courier service, holidays, weather, and other circumstances.

19. Will I receive tracking information?

Once your order has been dispatched, tracking information may be provided through the contact information associated with your order.

Tracking information may take some time to become active after the shipment is handed over to the courier.

20. Where can I track my order?

You can use the tracking information provided by Fine Attire or visit our Track Your Order page where available.

If you cannot locate your tracking information, contact our support team with your order number.

21. What if my order is delayed?

Delivery timelines are estimates and may occasionally be affected by:

Courier delays
Weather
Public holidays
Transportation disruptions
High shipment volumes
Remote-area delivery
Operational issues
Unforeseen circumstances

If your shipment appears significantly delayed, contact us and we will review the available shipment information.

22. What if I am not available when the courier arrives?

The delivery partner may make another delivery attempt according to its procedures.

To avoid delivery issues, please ensure that your registered phone number is reachable and that someone is available to receive the package where possible.

23. What happens if my order is returned to the sender?

An order may be returned to Fine Attire if delivery cannot be completed because of reasons such as:

Incorrect address
Incomplete address
Customer unavailable
Repeated failed delivery attempts
Refusal to accept the package
Incorrect contact information

Contact our support team if your shipment has been returned.

Any refund or re-shipment will be subject to the applicable policies and circumstances of the order.

24. What if my tracking says delivered but I have not received my order?

We may review the shipment details and coordinate with the applicable delivery partner to investigate the issue.

Please provide your order number and relevant delivery information.

Returns & Exchanges

25. Can I return a product?

Eligible products may be returned subject to our Refund, Return, Exchange & Cancellation Policy.

Generally, returned products must be unused, unworn, unwashed, undamaged, and in their original condition with tags and packaging where applicable.

26. Can I exchange a product for another size?

Size exchanges may be available for eligible products, subject to stock availability and applicable conditions.

The product generally needs to remain unused, unworn, unwashed, and in eligible condition with original tags and packaging where applicable.

27. What if the size I want for exchange is unavailable?

If the requested size is unavailable, Fine Attire may offer an alternative eligible resolution depending on the circumstances.

This may include another available size, an alternative product where appropriate, or a refund where applicable.

28. How do I request a return or exchange?

Contact our support team and provide:

Order number
Name
Registered phone number or email
Product details
Reason for the request
Photographs or other information where requested

Do not send a product back until you have received applicable return instructions from Fine Attire.

29. Can I return a product after wearing or washing it?

Products that have been worn, washed, altered, stained, damaged, or otherwise used may not qualify for return or exchange.

Please keep products in their original condition until you are certain that you want to keep them.

30. What if I received the wrong product?

We may request photographs, product details, packaging information, or other evidence to verify the issue.

Once verified, we may provide an appropriate resolution according to our applicable policy.

31. What if my product arrives damaged or defective?

We may request photographs of:

Product
Packaging
Shipping label
Damage or defect

An unboxing video may also be requested where appropriate.

After verification, an eligible claim may qualify for replacement, exchange, return, refund, or another appropriate resolution.

Refunds

32. When will I receive my refund?

For an approved return or other eligible refund, the refund will generally be initiated after the applicable verification or inspection process is completed.

The time for the amount to appear in your account depends on the payment method, bank, card issuer, payment gateway, or financial institution.

33. How will I receive my refund?

Refunds may generally be processed through the applicable original payment method or another permitted refund method depending on the circumstances.

For COD orders, you may be asked to provide appropriate payment details for processing an eligible refund.

34. Will I automatically receive a refund after submitting a return request?

No.

Submitting a return request does not automatically guarantee a refund.

The returned product may need to be inspected and verified against the applicable return conditions before a refund is approved.

35. Can shipping charges be deducted from my refund?

Depending on the reason for the return and the circumstances of the order, applicable shipping or return-related charges may be deducted or may be payable by the customer where permitted.

Please refer to our Refund, Return, Exchange & Cancellation Policy for complete details.

Cancellation

36. Can I cancel an order after it has been shipped?

Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible.

In such circumstances, you may need to receive the order and follow the applicable return process if the product qualifies for return.

37. Can Fine Attire cancel my order?

In certain circumstances, Fine Attire may cancel an order.

Examples include:

Product becoming unavailable
Incorrect pricing or product information
Payment problems
Suspected fraudulent activity
Shipping restrictions
Inventory or technical errors
Incorrect customer information
Other operational circumstances

If payment has already been received, an applicable refund will be processed according to our policies.

Product Care

38. How should I care for my clothing?

Always follow the specific wash-care instructions provided with the product where available.

General care recommendations may include:

Follow the garment care label.
Use the recommended washing method.
Avoid excessive heat where not recommended.
Do not use unsuitable chemicals or cleaning products.
Store garments appropriately.

Care instructions may vary depending on the fabric and product.

39. Can I alter a product and still return it?

Altered products may not qualify for return or exchange.

We recommend confirming the size and fit before making any alterations.

Customer Support

40. How can I contact Fine Attire about my order?

You can contact us at:

Email: helpdesk@fineattire.shop
Phone: +91 1800-168-8080

Please include your order number whenever your enquiry concerns an existing order.

41. What information should I provide when contacting customer support?

For faster assistance, provide:

Order number
Name
Registered phone number or email
Product name
Description of your issue
Relevant photographs or documents where requested

Please never send passwords, OTPs, PINs, or complete payment-card security information.

42. How quickly will Fine Attire respond?

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times can vary depending on enquiry volume, the complexity of the issue, order verification, courier investigations, weekends, holidays, and other operational circumstances.

Security & Privacy

43. Is my personal information safe?

Fine Attire takes reasonable measures to protect customer information.

Personal information may be processed by Fine Attire and relevant service providers where necessary to operate our website, process orders, complete payments, deliver products, provide customer support, prevent fraud, and comply with applicable requirements.

For complete information, please review our Privacy Policy.

44. Should I share my OTP or password with customer support?

No.

Never share your OTP, password, PIN, CVV, or complete payment-card security information with anyone claiming to represent Fine Attire.

If you receive a suspicious request, contact us using the official contact details listed on our website.

Additional Questions

45. Are all products eligible for return or exchange?

No. Certain products may be excluded from return or exchange where specified on the product page or under our applicable policies.

Products that are used, washed, altered, damaged, or returned outside the applicable period may also be ineligible.

46. Can I place another order if my previous order is still in transit?

Yes, customers may generally place another order through the website while a previous order is in transit.

Each order will be processed separately and may have its own shipping, payment, and return conditions.

47. What if I have a question that is not answered here?

If your question is not covered in this FAQ, our customer support team will be happy to assist.

Fine Attire Apparel & Distribution Centre
Unit No. 12, Industrial Estate,
Parimpora Industrial Area, Near Fruit Mandi,
Srinagar, Jammu & Kashmir – 190017, India

Phone: +91 1800-168-8080
Email: helpdesk@fineattire.shop
Website: fineattire.shop

We recommend keeping your order number ready for order-specific enquiries.

Helpful Pages

For more information, please refer to:

Privacy Policy
Terms & Conditions
Shipping & Delivery Policy
Refund, Return, Exchange & Cancellation Policy
Track Your Order
Size Guide

Fine Attire — Style. Comfort. Everyday.