Return, Refund, Exchange & Cancellation Policy

We want you to have a smooth and satisfactory shopping experience. If you receive a product that is eligible for return or exchange, or if you need to cancel an order, this policy explains the applicable process, conditions, timelines, and requirements.

By placing an order through fineattire.shop, you acknowledge and agree to the terms of this policy.

1. Return & Exchange Eligibility

We accept eligible return or exchange requests when the product meets the conditions specified in this policy.

To be eligible, the product should generally be:

  • Unused and unworn
  • In its original condition
  • Free from stains, marks, odors, damage, or signs of use
  • Returned with original tags attached, where applicable
  • Returned with original packaging, where applicable
  • Accompanied by the relevant order details or proof of purchase

Products that have been washed, altered, damaged after delivery, or used may not be eligible for return or exchange.

2. Return & Exchange Request Period

Customers should contact Fine Attire within the applicable return/exchange period mentioned on the product page, order information, or website at the time of purchase.

If no specific period is mentioned for a particular product, customers should contact us as soon as possible after receiving the order.

Requests submitted after the applicable period may not be accepted.

The return/exchange period begins from the date the order is shown as delivered according to the applicable delivery records.

3. How to Request a Return or Exchange

To initiate a return or exchange, contact us using the details provided below.

Please include:

  • Order number
  • Customer name
  • Registered mobile number or email address
  • Product name
  • Reason for return or exchange
  • Clear photographs of the product, where requested
  • Video or other evidence where required for damaged, defective, or incorrect products

Our support team may review the request before approving the return or exchange.

Do not send products back to any address unless the return has been approved or return instructions have been provided by Fine Attire.

4. Product Inspection

Once the returned product is received, it may be inspected to determine whether it meets the applicable return or exchange requirements.

If the product does not satisfy the eligibility conditions, Fine Attire may reject the return or exchange request.

Examples include products that are:

  • Used or worn
  • Washed
  • Altered
  • Damaged after delivery
  • Missing tags
  • Missing required packaging
  • Stained or soiled
  • Returned outside the applicable period
  • Different from the product originally supplied

The final decision regarding eligibility will be based on the condition of the returned product and the applicable policy terms.

5. Damaged, Defective or Incorrect Product

If you receive a product that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

For such cases, we may request:

  • Photographs of the product
  • Photographs of the packaging
  • A short unboxing/opening video, where available
  • Images of the product label or tag
  • Order details
  • Any other information reasonably required to investigate the issue

Where the issue is verified and the request qualifies under our policy, we may provide an appropriate resolution, which may include replacement, exchange, return, or refund, subject to product availability and applicable conditions.

6. Wrong Product Received

If you receive a product that is different from the product ordered, contact us promptly.

After verification, Fine Attire may arrange an appropriate resolution, which may include:

  • Replacement with the correct product
  • Exchange
  • Return and refund
  • Another suitable resolution agreed upon by Fine Attire

Customers should not use, wash, alter, or damage the incorrect product after discovering the issue.

7. Size-Related Exchanges

For apparel products, size-related exchanges may be permitted subject to availability and the applicable exchange conditions.

The product must remain in eligible condition and should generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains or damage
  • With original tags and packaging where applicable

An exchange to another size is subject to stock availability.

If the requested size is unavailable, Fine Attire may offer another eligible resolution depending on the circumstances and applicable policy.

Customers are responsible for selecting the correct size by referring to the available size information and size guide before placing an order.

8. Exchange of Products

An exchange means replacing an eligible product with another eligible product or size, subject to availability.

Exchange requests may be subject to:

  • Product eligibility
  • Stock availability
  • Applicable exchange period
  • Product category restrictions
  • Inspection of the returned product

If the requested replacement product is unavailable, we may provide an alternative resolution where applicable.

9. Non-Returnable or Non-Exchangeable Products

Certain products may not be eligible for return or exchange where stated on the product page or at the time of purchase.

Products may also be excluded when they are:

  • Specifically marked as non-returnable or non-exchangeable
  • Customized or personalized
  • Altered at the customer's request
  • Used or washed
  • Damaged after delivery due to customer handling
  • Returned without required tags or packaging
  • Returned after the applicable return period

Any product-specific return restrictions displayed at the time of purchase will apply.

10. Refund Eligibility

A refund may be issued when an eligible order or product qualifies for a refund under this policy.

Refunds may apply in situations such as:

  • An eligible return being approved
  • An order being cancelled before processing or dispatch, where applicable
  • A product being unavailable after payment
  • A verified incorrect, damaged, or defective product where refund is the appropriate resolution
  • Other circumstances where Fine Attire determines that a refund is applicable

Refund eligibility remains subject to verification and the applicable terms of the order.

11. Refund Processing

Once a return is received and successfully inspected, the applicable refund will be initiated through the relevant payment method or refund process.

The time taken for the amount to appear in the customer's account may vary depending on:

  • Payment method
  • Bank
  • Card issuer
  • Payment gateway
  • Financial institution
  • Processing timelines

Fine Attire does not control the processing time of banks, card issuers, payment gateways, or other financial institutions after a refund has been initiated.

12. Refund for Cash on Delivery Orders

For eligible Cash on Delivery orders, customers may be required to provide accurate bank account or other permitted payment details for processing an approved refund.

Fine Attire may request information reasonably necessary to verify the customer and process the refund securely.

Customers are responsible for providing correct refund details.

Fine Attire will not be responsible for delays caused by incorrect or incomplete information supplied by the customer.

13. Shipping Charges and Return Shipping

The treatment of shipping and return-shipping charges may depend on the reason for the return or exchange.

Where the issue is attributable to an incorrect, damaged, or defective product supplied by Fine Attire and the claim is verified, Fine Attire may provide an appropriate resolution in accordance with the applicable circumstances.

For customer-requested returns or exchanges, applicable shipping or return charges may be deducted from the refund or may otherwise be payable by the customer, where permitted and communicated.

14. Cancellation Before Order Processing

Customers may request cancellation of an order before it has been processed, packed, or dispatched.

Cancellation requests should be submitted as soon as possible after placing the order.

Cancellation is not guaranteed until confirmed by Fine Attire.

If an order has already entered processing, packing, dispatch, or shipment, cancellation may no longer be possible.

15. Cancellation After Dispatch

Once an order has been dispatched or handed over to a delivery partner, it may not be possible to cancel the order through our standard cancellation process.

In such cases, the customer may need to receive the order and follow the applicable return procedure, if the product is eligible for return.

Any refund will remain subject to the applicable return and refund conditions.

16. Cancellation by Fine Attire

Fine Attire may cancel an order in circumstances including:

  • Product becoming unavailable
  • Incorrect product information
  • Incorrect pricing caused by an obvious error
  • Payment failure
  • Suspected fraud or unauthorized activity
  • Incorrect or incomplete customer information
  • Shipping restrictions
  • Technical or inventory errors
  • Unforeseen operational circumstances
  • Violation of applicable terms or policies

If an order is cancelled after payment has been successfully received, an applicable refund will be processed according to the relevant refund procedure.

17. Refused or Undelivered Orders

If a customer refuses delivery or an order is returned to us because the customer was unavailable, provided an incorrect address, refused to accept the package, or otherwise failed to receive the shipment, any refund or re-shipment will be subject to the circumstances of the order and applicable charges.

Additional shipping costs may apply if a customer requests re-shipment.

Repeated refusal or non-acceptance of orders may result in restrictions on future Cash on Delivery or other ordering options.

18. Return Shipping Procedure

If a return is approved, Fine Attire will provide the applicable return instructions.

Customers should:

  1. Follow the return instructions provided by our support team.
  2. Pack the product securely.
  3. Include required order information.
  4. Ensure the product is protected from damage during transit.
  5. Use the return method specified by Fine Attire, where applicable.
  6. Retain the return shipment or tracking information until the process is completed.

Fine Attire may not be responsible for products returned through an unauthorized method or sent to an address that was not provided by us.

19. Product Condition During Return

Customers are responsible for ensuring that the product is adequately packed for return.

If a product is damaged during return transportation because it was improperly packed, the return or refund may be affected.

Products should be returned in substantially the same condition in which they were received, subject to the legitimate inspection necessary to determine the product's condition.

20. Refund Adjustments

Where applicable, the refund amount may be adjusted for:

  • Non-refundable charges
  • Applicable return shipping charges
  • Missing products or components
  • Product damage caused after delivery
  • Unauthorized or excessive use
  • Other applicable deductions communicated to the customer

Any applicable deduction will be made in accordance with the circumstances of the order and applicable law.

21. Promotional and Discounted Orders

Products purchased using promotional offers, discount codes, bundle offers, or special pricing may be subject to additional return or exchange conditions.

Where an order contains a promotional discount, the refund may be calculated based on the actual amount paid for the returned product after applicable discounts and adjustments.

If returning products causes an order to no longer qualify for a promotional offer, Fine Attire may recalculate the applicable discount or refund amount where permitted.

22. Exchange When Product Is Out of Stock

If an approved exchange product or requested size is unavailable, Fine Attire may offer:

  • An alternative eligible size
  • An alternative product where appropriate
  • A refund where applicable
  • Another suitable resolution

The available resolution may depend on the reason for the exchange and the circumstances of the order.

23. Multiple Product Orders

If an order contains multiple products, return or exchange eligibility may be assessed separately for each product.

Returning one product does not automatically make all products in the same order eligible for return.

Any promotional discount or bundle pricing may also be recalculated where applicable.

24. Abuse of Return or Refund Policy

Fine Attire reserves the right to review unusual or repeated return, exchange, refund, cancellation, or delivery-related activity.

Where we reasonably identify misuse, fraudulent activity, false claims, excessive abuse, or manipulation of our policies, we may:

  • Reject a return or refund request
  • Restrict future returns or exchanges
  • Disable certain payment or COD options
  • Cancel pending orders
  • Restrict access to our services
  • Take other appropriate action permitted by law

This does not affect legitimate consumer rights under applicable law.

25. No Refund Without Verification

A refund or exchange will not automatically be issued merely because a request has been submitted.

Requests may require verification of:

  • Order details
  • Product condition
  • Reason for return
  • Delivery information
  • Supporting photographs or videos
  • Other relevant information

The applicable resolution will be determined after review.

26. Customer Responsibility

Customers are responsible for:

  • Providing correct order and contact information
  • Selecting the appropriate size and product before purchase
  • Reviewing product details before ordering
  • Keeping products in eligible condition
  • Following return instructions
  • Providing accurate information during a return or refund request
  • Cooperating with reasonable verification requirements

27. Policy Changes

Fine Attire may update this Refund, Return, Exchange & Cancellation Policy from time to time to reflect changes in our business, products, procedures, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

The policy applicable to an order will generally be determined based on the terms communicated at the time of purchase, subject to applicable law.

28. Contact Us

For return, exchange, refund, or cancellation requests, please contact Fine Attire:

Fine Attire Apparel & Distribution Centre
Unit No. 12, Industrial Estate,
Parimpora Industrial Area, Near Fruit Mandi,
Srinagar, Jammu & Kashmir ā€“ 190017, India

Phone: +91 1800-168-8080
Email: helpdesk@fineattire.shop
Website: fineattire.shop

When contacting us, please provide your order number and relevant details so that we can assist you efficiently.

29. Important Note

This policy is intended to clearly explain Fine Attire's standard procedures for refunds, returns, exchanges, and cancellations. Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

By placing an order with Fine Attire, you acknowledge that you have reviewed this policy and understand the applicable return, refund, exchange, and cancellation procedures.