Shipping policy

We aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through fineattire.shop.

By placing an order with Fine Attire, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Order processing may include:

  • Payment verification
  • Product availability confirmation
  • Quality checking
  • Picking and packing
  • Shipping label preparation
  • Handover to the applicable delivery partner

Orders are generally processed within 1–3 business days, unless a different processing period is mentioned on the product page or during checkout.

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, promotional events, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping & Delivery Time

After an order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

The total estimated delivery time may therefore be approximately:

1–3 business days for processing + 3–7 business days for delivery.

These are estimated timelines and are not guaranteed delivery dates.

Delivery times may vary based on:

  • Customer location
  • Courier service availability
  • Remote or difficult-to-reach locations
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Operational issues
  • High-volume periods
  • Unforeseen circumstances

3. Shipping Locations

Fine Attire may deliver products to serviceable locations across India.

Delivery availability depends on the serviceability of the customer's PIN code and the availability of our logistics partners.

Certain remote, restricted, or difficult-to-service locations may have longer delivery timelines or may not be serviceable.

If a location is not serviceable, the order may need to be cancelled or an alternative delivery arrangement may be discussed with the customer.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or communicated before order confirmation.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order value
  • Product type
  • Shipping method
  • Promotional offers
  • Courier availability

Any free-shipping offer will be subject to the terms and conditions of the relevant promotion.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Depending on the logistics provider, tracking information may include:

  • Tracking number
  • Courier partner
  • Shipment status
  • Estimated delivery information
  • Delivery updates

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers should use the tracking information provided to monitor shipment progress.

6. Delivery Attempts

Our delivery partners may make one or more attempts to deliver your order to the address provided at checkout.

Customers should ensure that:

  • Someone is available to receive the package where possible.
  • The provided phone number is reachable.
  • The shipping address is complete and accurate.
  • Any required delivery instructions are communicated where supported.

If a delivery attempt is unsuccessful, the courier may make another attempt according to its delivery procedures.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

This includes:

  • Full name
  • House/flat/unit number
  • Building or street details
  • Area/locality
  • City
  • State
  • PIN code
  • Valid contact number

Fine Attire will not be responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect, incomplete, or outdated information provided by the customer.

If you identify an address error after placing an order, contact us immediately. We will make reasonable efforts to update the address if the order has not yet been processed or dispatched.

Once an order has been dispatched, an address change may not be possible.

8. Delayed Deliveries

Although we work with our delivery partners to provide timely delivery, some delays may occur due to circumstances beyond our reasonable control.

Possible causes include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Road closures
  • Public holidays
  • Courier operational issues
  • High shipment volumes
  • Government restrictions
  • Technical issues
  • Remote-area delivery
  • Unexpected events

A delivery delay does not automatically qualify an order for cancellation or refund.

If a shipment appears to be significantly delayed, customers may contact our support team so that we can review the shipment status.

9. Shipment Marked as Delivered

If the tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.

We may request:

  • Order number
  • Delivery address
  • Tracking details
  • Confirmation of the customer's identity
  • Any relevant information regarding the delivery

We may also contact or coordinate with the applicable delivery partner to investigate the shipment.

10. Failed Delivery or Returned Shipment

An order may be returned to our facility by the courier if delivery cannot be completed because of circumstances such as:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Repeated failed delivery attempts
  • Customer refusal
  • Incorrect contact details
  • Customer refusing to accept the package
  • Delivery area becoming temporarily unavailable

If a shipment is returned to Fine Attire, the customer may contact us regarding available options.

Additional shipping charges may apply if re-shipment is requested, where applicable.

Any refund for a returned shipment will be subject to our Refund, Return, Exchange & Cancellation Policy.

11. Cash on Delivery Orders

Where Cash on Delivery is available, customers are expected to make the applicable payment to the delivery partner at the time of delivery.

Customers should ensure that the recipient is available and prepared to accept the shipment.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

COD availability may vary depending on:

  • PIN code
  • Order value
  • Product eligibility
  • Courier availability
  • Internal risk and verification procedures

12. Prepaid Orders

For prepaid orders, the order will generally be processed after successful confirmation of the payment.

Customers should retain their order confirmation and payment information until the order has been successfully delivered.

If a prepaid order cannot be fulfilled due to circumstances such as product unavailability or an issue preventing shipment, an applicable refund will be processed according to our refund procedures.

13. Product Inspection at Delivery

Customers are encouraged to check the package at the time of delivery where possible.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, customers should document the condition and contact Fine Attire promptly.

For damaged or incorrect products, photographs or an unboxing video may be requested to help us investigate the matter.

14. Unboxing Video

For certain delivery-related issues, Fine Attire may request an unboxing video showing the package from the time it is received until the product is fully removed.

An unboxing video can help establish:

  • Package condition
  • Shipping label details
  • Packaging condition
  • Product condition
  • Missing or incorrect items

Where requested, failure to provide supporting evidence may affect our ability to verify certain claims, subject to applicable consumer rights and law.

15. Multiple Products in One Order

If an order contains multiple products, items may be shipped together or separately depending on product availability, warehouse processing, or logistics requirements.

If products are shipped separately, customers may receive multiple tracking numbers or delivery notifications.

Shipping times may vary between shipments.

16. Pre-Order or Delayed-Dispatch Products

Some products may have special dispatch timelines, pre-order periods, or delayed availability.

Where applicable, the expected dispatch or delivery information will be displayed on the relevant product page or communicated to the customer.

The timeline mentioned for such products may differ from our standard processing time.

17. Sale and High-Volume Periods

During major sales, promotional campaigns, festivals, holidays, or periods of unusually high order volumes, order processing and delivery may take longer than standard estimates.

We appreciate your patience during such periods and will make reasonable efforts to process and dispatch orders as quickly as possible.

18. Delivery to Remote Areas

Deliveries to remote, rural, or difficult-to-access locations may require additional time.

Courier availability and delivery timelines may vary depending on the destination PIN code.

Additional delivery restrictions may apply where courier services are limited.

19. Customer Responsibility After Dispatch

Once an order has been dispatched, customers are expected to cooperate with the delivery process.

This includes:

  • Keeping the registered phone number reachable.
  • Being available for delivery where possible.
  • Providing accurate information to the courier if requested.
  • Following reasonable courier instructions.
  • Accepting the shipment when it is delivered.

Fine Attire is not responsible for delays caused by the customer's failure to cooperate with the delivery process.

20. Shipping Restrictions

Certain products, locations, or circumstances may be subject to shipping restrictions.

If we are unable to ship an order to the provided location, we may contact the customer to discuss an alternative solution.

Where an order cannot reasonably be fulfilled, Fine Attire may cancel the order and process any applicable refund.

21. Lost Shipments

If a shipment is confirmed by the applicable courier as lost or undeliverable, Fine Attire may coordinate with the courier to investigate the matter.

Depending on the circumstances, we may provide an appropriate resolution, which may include:

  • Re-shipment, subject to availability
  • Replacement
  • Refund
  • Another appropriate resolution

The resolution will depend on the circumstances and applicable policies.

22. Change of Delivery Address

Customers should carefully verify their shipping address before completing checkout.

If you need to change your delivery address after placing an order, contact us immediately.

We may be able to update the address if the order has not yet been processed or dispatched.

Once the shipment has been handed over to the courier, an address change may not be possible.

23. Shipping Communication

Fine Attire or its service providers may send order-related communications through email, phone, SMS, WhatsApp, or other available communication methods.

These communications may include:

  • Order confirmation
  • Payment confirmation
  • Shipping confirmation
  • Tracking updates
  • Delivery updates
  • Customer support messages
  • Important order-related notifications

Service-related communications may still be sent even if a customer has opted out of promotional communications.

24. Delivery Estimates Are Not Guarantees

All delivery timelines provided by Fine Attire are estimates unless expressly stated otherwise.

We cannot guarantee delivery on a specific date or at a specific time because final delivery may depend on third-party logistics providers and circumstances outside our reasonable control.

We will nevertheless make reasonable efforts to ensure orders are processed and dispatched promptly.

25. Shipping and Returns

Shipping and delivery terms are separate from our return and refund procedures.

If you need to return or exchange a delivered product, please refer to our Refund, Return, Exchange & Cancellation Policy for eligibility requirements and procedures.

Return shipping arrangements may differ depending on the reason for the return.

26. Policy Changes

Fine Attire may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics arrangements, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

27. Contact Us

If you have questions regarding shipping, delivery, tracking, or an order, please contact us:

Fine Attire Apparel & Distribution Centre
Unit No. 12, Industrial Estate,
Parimpora Industrial Area, Near Fruit Mandi,
Srinagar, Jammu & Kashmir – 190017, India

Phone: +91 1800-168-8080
Email: helpdesk@fineattire.shop
Website: fineattire.shop

When contacting us regarding an order, please provide your order number and registered contact details so that we can assist you efficiently.

28. Acknowledgement

By placing an order through fineattire.shop, you acknowledge that you have reviewed and understood this Shipping & Delivery Policy and agree to the applicable shipping and delivery terms described above.